Privacy Policy | National Energy Grants

Welcome to National Energy Grants cookies & privacy policy.

National Energy Grants respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disable/Delete Cookies

All recent versions of popular browsers give the user control over the cookies they accept. You can set your browser up to accept/reject all cookies or accept/reject cookies for certain websites only.

To learn more about how to you can take control of the cookies you accept visit allaboutcookies.org

This privacy policy sets out how National Energy Grants uses and protects any information that you give National Energy Grants when you use this website.

National Energy Grants is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

National Energy Grants may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you believe that any information we are holding on you is incorrect or incomplete, please

We use a range of organisations to either store personal information or help deliver our services to you.

The following is a broad summary of the types of organisations your personal information may be shared with

Internally:

To provide appropriate, timely and effective services, we may share basic information about you such as your name, contact information including telephone number email address and your property address. This is so we can keep our information on you as up to date as possible and so we can improve our services to you. We ensure that staff can only access the information they need to do their job.

Partner organisations under Data Sharing Agreements or protocols:

We have data sharing arrangements in place with partner organisations, who we work with to provide certain services to you. Under data sharing arrangements, certain personal information is shared for a specific purpose. The organisation receiving the information must only use that information to carry out that specific purpose and keep your data safe and secure.

We may also sign up to or follow local or national protocols, such as the National Fraud Initiative, which requires us to share particular personal information in a certain way.

Third Parties:

Sometimes the law requires that we have to pass on your personal information to a third party. For example, personal information may be provided to the courts, either because the court has ordered such information to be provided.

Even if not required to do so by law, we may also share your personal information where we feel that there is an overriding reason to do so. For all of these reasons the risk must be serious before we can override your right to privacy. This does not happen often, but we may share your information with a third party in order to:

to find and stop crime and fraud;
protect the public, our staff or other professionals against any serious risks
protect a child, for example where we suspect they may be subject to abuse, their needs are not being met, or they are at risk in some other way;
protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them.

We will not sell or give your personal information to a third party for marketing purposes unless we have your permission.